Privacy Policy
Effective date: July 22, 2026
Overview
CoreGrid IT & Cloud Solutions (“CoreGrid IT & Cloud Solutions,” “we,” “us,” or “our”) operates this website to provide information about our managed IT services. We respect your privacy and are committed to being transparent about the limited data we collect when you interact with our site.
Information We Collect
We collect information only when you voluntarily submit it through one of the following forms:
- ▸Free Assessment Request: name, business name, email address, phone number, and a brief description of your IT environment.
- ▸Support Ticket: name, email address, phone number, and a description of your issue.
- ▸Website Chat: messages you type into our chat assistant, and any contact details you choose to share (name, email, phone, company).
For security and to understand where inquiries originate, we also record the IP address and approximate location (city, region, and country) associated with each chat conversation and form submission. This location is derived from your network connection and is approximate only; it is not precise GPS location. We do not use tracking pixels, behavioral analytics platforms, or third-party advertising cookies.
How We Use Your Information
Information you submit is used solely to:
- ▸Respond to your inquiry or service request.
- ▸Schedule a free IT assessment or follow-up call.
- ▸Provide ongoing support if you become a client.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Website Chat Assistant
Our website chat assistant is powered by an AI service (Anthropic). Chat messages are processed to generate responses and are not used to train AI models. Conversations are recorded and stored securely on our systems so our team can follow up on your inquiry and maintain accurate records.
To request a copy or deletion of your chat conversation, contact us at info@coregridit.com.
Email Communications
Form submissions are delivered to our team via Resend, a transactional email service. Your submission data passes through Resend’s infrastructure solely for delivery and is not used by them for any other purpose. We do not send marketing emails unless you separately opt in.
Cookies
This website does not use tracking or analytics cookies. No cookie consent banner is shown because there is nothing to consent to beyond basic session functionality required to serve the page.
Data Retention
Inquiry and support data is retained only as long as needed to fulfill the request or maintain the client relationship. You may request deletion of your data at any time by contacting us at the address below.
Children’s Privacy
Our services are intended for business owners and IT decision makers. We do not knowingly collect information from anyone under the age of 13.
Contact
Questions or requests regarding your data can be directed to: